Frequently Asked Questions

We provide tour packages, airport pickup, chartered services, accommodation bookings, and reservation bookings (restaurants, concerts, attractions, etc.), and more. Check out our full services here.

You can email us at info@tabigo.co, or contact us via WhatsApp at +81-90-2034-4215.

1. Contact us.
2. Let us know what services you need.
3. We’ll send you an estimated price based on your request.
4. Confirm and make payment.
5. Done—your trip is booked!

We accept bookings from 1 year to 2 weeks before your travel date. However, please note that we will charge a priority booking fee if service is within 2 weeks from your travel.

Yes! We can tailor travel packages to suit your preferences, including destinations, activities, and budget. Fill out the form here, and we’ll get back to you.

No, all fees are clearly stated during the booking process. Any optional add-ons will be mentioned upfront.

For now, we only accept bank transfers.

Yes, cancellations or changes can be made according to our terms and conditions. Fees may apply depending on the provider’s policies.

Refund eligibility depends on the cancellation policy of the service provider (e.g., hotels). Please check the terms at the time of booking.

Yes, our team is available during our business hours (9am-6pm JST). However, we do have an emergency contact to give instant support to assist with customers who are on tour.

In case of disruptions, we will assist you with the necessary process for rebooking. However, a minimum amount of compensation may still apply.

Yes, we offer special packages for groups and corporate events. Contact us at info@tabigo.co or WhatsApp us at +81-90-2034-4215 for personalized assistance.

Absolutely! We understand the diversity of Malaysian culture and are prepared to meet your needs. Let us know your requirements, and we’ll coordinate with our partners to accommodate you.

Travel insurance is highly recommended for unforeseen events like medical emergencies, trip cancellations, or lost baggage.